Product: AquaLogic Service Registry Archives
Signatures are easy to write... earn $50 for your idea!
Posted by iang on February 16, 2007 at 2:24 PM | Permalink
| Comments (0)
Think about the last support case you had to open for one of your BEA products. If it's been a while, you can always jog your memory by logging into eSupport to look at your case histories.
Now think about what caused the problem you reported. Was some part of your system configuration just a little off? Was there a software bug? Was there some problem in the interaction between your BEA product and another vendor's software or hardware? How would you describe the problem in one sentence?
When the Developer Relations Engineer (DRE) started working on your case, what did you talk about? Odds are good that at the very least, you identified the product versions and some of the configuration settings in play.
Could the same problem occur somewhere else in your environment? What conditions would you need to identify in order to determine that?
Finally, what did you do to resolve the issue? For example, did you modify a configuration setting? Was a patch or maintenance pack identified? Did you make any changes to other 3rd party products to integrate with your BEA products?
OK, you're done!
That's all it takes to submit an entry to the Guardian Signature Sweepstakes. You can submit up to three entries per day for a chance to win a Ducati racing super-bike or US $30,000 in cash. If you're one of the first 500 qualifying submissions, you also get a $50 American Express gift certificate.
How many signature ideas can you come up with now?
What about some of the issues you were able to resolve yourself (perhaps only after some time-consuming research and troubleshooting)? Wouldn't it be nice to have a signatures for these kinds of issues, too?
Download BEA Guardian here to see how we're using signatures today to help you identify problems before they occur.
|
